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No Installation Costs For A limited Time
No Installation Costs For A limited Time

Privacy Policy

Privacy Policy

Aurelian Wellness is a trading name of Glacier Ritual LTD
Company No: 16390288 | Registered Address: 29 Ajax Close, Grimsby, UK
Email: info@aurelianwellness.com | Phone: 07510 619030

Last updated: May 2025

1. Introduction

Your privacy and trust are paramount. This policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase on aurelianwellness.com or otherwise interact with our luxury health-and-wellness services.

2. Data We Collect

Category Details
Personal Information Name, email address, billing & delivery address, phone number
Payment Details Card or account information processed securely by Stripe or PayPal (we do not store full card numbers)
Health & Preferences Recovery goals, treatment history, product usage data (collected only with your consent)
Technical & Usage Data IP address, device type, browser, pages visited, cookies (via Google Analytics)
Sensitive Data Biometric or medical details (only if you explicitly opt in for personalised services)

3. How We Use Your Data

  1. Order Fulfillment

    • Process and ship your purchases

    • Schedule white-glove installation and concierge support

  2. Personalisation & Improvement

    • Tailor product recommendations and recovery protocols

    • Analyse anonymised usage data to improve our products and website

  3. Communications

    • Send order confirmations, installation updates, and service reminders

    • Deliver marketing offers (you may opt out at any time via email or your account dashboard)

  4. Compliance & Security

    • Meet legal obligations (tax reporting, warranty fulfilment)

    • Detect and prevent fraud or unauthorised access

4. Data Sharing

We share your data only with:

  • Payment Processors (Stripe, PayPal) for transaction handling

  • Shipping Partners (e.g. DHL, FedEx) for order delivery

  • Approved Service Providers (e.g. partner clinics, installers) when you request integrated services

  • Regulatory Authorities if required by law

We never sell or rent your personal data.

5. International Transfers

Some processing occurs on servers located outside the UK/EEA (e.g. hosting, analytics). We safeguard these transfers with GDPR-approved Standard Contractual Clauses and ensure equivalent levels of protection.

6. Your Rights

Under GDPR, UK Data Protection Act 2018, and CCPA you may:

  • Access the personal data we hold about you

  • Rectify any inaccurate or incomplete data

  • Erase your data (“right to be forgotten”), subject to legal exceptions

  • Restrict or object to certain processing activities

  • Port your data in a machine-readable format

  • Withdraw Consent at any time (e.g. marketing emails)

To exercise any right, email info@aurelianwellness.com or call +44 07510 619030.

7. Data Security

We implement industry-standard safeguards:

  • Encryption (SSL/TLS) for all data in transit

  • PCI DSS-compliant payment gateways

  • Access controls and role-based permissions for staff

  • Regular audits and vulnerability scanning

8. Cookies & Tracking

  • Essential Cookies: Enable cart, checkout, and account functionality

  • Analytics Cookies: Help us understand site usage via Google Analytics

  • Advertising Cookies: Power retargeting campaigns (opt-out via our cookie banner or browser settings)

Manage your preferences through our Cookie Consent Banner or your browser’s privacy settings.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements.

  • Minor changes take effect immediately upon posting.

  • Significant changes (e.g. new data uses) will be notified via email or a prominent banner on our website.

Contact Us
For privacy questions or data-access requests, please contact:

Thank you for trusting Aurelian Wellness with your personal data. We’re committed to keeping it safe and transparent at every step.