Terms of Service
Last updated: May 2025
Aurelian Wellness is a trading name of Glacier Ritual LTD
Company No.: 16390288
Registered Address: 29 Ajax Close, Grimsby, UK
Email: info@aurelianwellness.com | Phone: 07510 619030
By accessing or using aurelianwellness.com (the “Site”) or purchasing products or services from us, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the Site or place an order.
1. Eligibility & Account
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You must be at least 18 years old and have legal capacity to enter into contracts.
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To place an order or access certain features, you may need to register for an account. You agree to provide accurate, current, and complete information and to keep your account details up to date. You are responsible for all activity under your account.
2. Products, Orders & Pricing
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Product Descriptions: We strive to ensure that all descriptions, images, specifications, and pricing are accurate. However, errors may occur.
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Pricing: All prices are shown in GBP (£) and include applicable VAT unless otherwise stated. Prices and availability are subject to change at any time without notice.
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Order Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order in our sole discretion (e.g., due to stock availability or pricing errors).
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Payment: Payment in full is required at the time of order. We accept the payment methods displayed at checkout (e.g., credit/debit card via Stripe or PayPal).
3. Shipping, Delivery & Installation
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Shipping: Delivery timelines are estimates only and depend on your location and product availability. We are not liable for delays beyond our control.
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White-Glove Delivery & Installation: For eligible products, we coordinate installation via our approved partners. You will receive scheduling details after you place your order.
4. Returns & Refunds
Please see our Returns & Refund Policy for full details. In summary:
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Non-custom items may be returned within 14 days of delivery, unused and in original packaging.
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Custom-built products (e.g., steel chambers) are non-returnable unless otherwise agreed in writing.
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You must obtain our authorization before returning any item; unauthorized returns may be refused.
5. Intellectual Property
All content on the Site—text, images, logos, graphics, software, and other materials—is the property of Glacier Ritual LTD or its licensors. You may view and download content for personal, non-commercial use only. Any other use—including reproduction, modification, or distribution—requires our prior written consent.
6. Privacy & Data Protection
Our Privacy Policy explains how we collect, use, and safeguard your personal data. By using the Site, you consent to those practices.
7. Disclaimer & Limitation of Liability
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“As-Is” Basis: The Site and all products/services are provided “as is” and “as available.” We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.
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Liability Cap: To the fullest extent permitted by law, our total liability for any claim arising from or relating to these Terms or your use of the Site shall not exceed the amount you paid for the product or service in question. We will not be liable for indirect, incidental, or consequential damages.
8. Indemnification
You agree to indemnify and hold harmless Glacier Ritual LTD, its officers, directors, employees, and agents from any claims, liabilities, losses, or expenses (including legal fees) resulting from your violation of these Terms or your use of the Site.
9. Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We may update these Terms at any time. The “Last updated” date at the top will reflect the change. Your continued use of the Site after posting constitutes acceptance of the updated Terms.