Shipping policy Shipping Policy Aurelian Wellness is a trading name of Glacier Ritual LTDCompany No.: 16390288 | Registered Address: 29 Ajax Close, Grimsby, UKEmail: info@aurelianwellness.com | Phone: 07510 619030 Last updated: June 2025 As an authorized online dealer, all orders are fulfilled directly by our trusted brand partners or official distributors. This ensures full manufacturer warranties, authenticity, and peace of mind with every purchase.” 1. Delivery Regions & Costs United Kingdom - Free 2. Processing & Lead Times In-Stock (UK): We process these orders the same day they are placed and deliver & install them within 7-14 business days with processing order cut off at 9pm GMT. Out-of-Stock (UK): We process these orders within one week and deliver & install them within six to eight weeks. Custom Builds: We require a one-week production lead time and deliver & install five to six weeks after production completion. Processing begins once payment is confirmed. Installation dates are arranged by our delivery coordinator within 12 hours of order confirmation, product dependant. 3. Scheduling & Installation Within 12 hours of your order, you will/may (depending on the product) receive a call or email from our Delivery Coordinator to: Confirm your preferred delivery window. Arrange white-glove installation and onsite training (Product Dependant). 4. Delays & Notifications If we anticipate any delay beyond the above timelines, we will notify you as soon as possible with an updated delivery date. You may also check your order status at any time by emailing info@aurelianwellness.com. 5. Risk & Title Title and risk in the goods pass to you upon completion of delivery to the address you provided. Please inspect equipment upon installation and report any damage or missing parts within 48 hours to info@aurelianwellness.com. 6. Cancellations You may cancel in-stock orders up to 48 hours before scheduled delivery without penalty. Custom-built items cannot be cancelled once production has started; please refer to our Returns & Refund Policy for more details. 7. Contact For any questions about shipping, installation, or order status, please contact: Email: info@aurelianwellness.com Phone: 07510 619030 Thank you for choosing Aurelian Wellness. We’re committed to a transparent, reliable delivery experience.
Shipping Policy Aurelian Wellness is a trading name of Glacier Ritual LTDCompany No.: 16390288 | Registered Address: 29 Ajax Close, Grimsby, UKEmail: info@aurelianwellness.com | Phone: 07510 619030 Last updated: June 2025 As an authorized online dealer, all orders are fulfilled directly by our trusted brand partners or official distributors. This ensures full manufacturer warranties, authenticity, and peace of mind with every purchase.” 1. Delivery Regions & Costs United Kingdom - Free 2. Processing & Lead Times In-Stock (UK): We process these orders the same day they are placed and deliver & install them within 7-14 business days with processing order cut off at 9pm GMT. Out-of-Stock (UK): We process these orders within one week and deliver & install them within six to eight weeks. Custom Builds: We require a one-week production lead time and deliver & install five to six weeks after production completion. Processing begins once payment is confirmed. Installation dates are arranged by our delivery coordinator within 12 hours of order confirmation, product dependant. 3. Scheduling & Installation Within 12 hours of your order, you will/may (depending on the product) receive a call or email from our Delivery Coordinator to: Confirm your preferred delivery window. Arrange white-glove installation and onsite training (Product Dependant). 4. Delays & Notifications If we anticipate any delay beyond the above timelines, we will notify you as soon as possible with an updated delivery date. You may also check your order status at any time by emailing info@aurelianwellness.com. 5. Risk & Title Title and risk in the goods pass to you upon completion of delivery to the address you provided. Please inspect equipment upon installation and report any damage or missing parts within 48 hours to info@aurelianwellness.com. 6. Cancellations You may cancel in-stock orders up to 48 hours before scheduled delivery without penalty. Custom-built items cannot be cancelled once production has started; please refer to our Returns & Refund Policy for more details. 7. Contact For any questions about shipping, installation, or order status, please contact: Email: info@aurelianwellness.com Phone: 07510 619030 Thank you for choosing Aurelian Wellness. We’re committed to a transparent, reliable delivery experience.
